Refund policy

At Elizabeth L. Strazzulla Fine Art, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

Returns for Prints, Children's Books, and Stationery

We have a 30-day return policy for prints, children's books, and stationery, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must:

• Be in the same condition as received.
• Be in its original packaging.
• Include the receipt or proof of purchase.
• To start a return, contact us at elizabeth@elsfineart.com. Returns should be sent to: PO Box 39, Byfield, MA  01922

Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package. Returns sent without prior approval will not be accepted.

For any return questions, please contact elizabeth@elsfineart.com.

Non-Returnable Items: Original Paintings, Drawings, and Commissions

Original paintings, drawings, and commissioned artwork are final sale and cannot be returned. These pieces are carefully shipped with special protective packaging and are fully insured for their value.

If your artwork arrives damaged, please contact us immediately with photos of the package and the piece’s condition. We will assist you in filing an insurance claim to recover the value of the damaged artwork.

Damages & Issues

Please inspect your order upon delivery. If an item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Exchanges

If you would like to exchange an item, the fastest way is to return the original item following our return policy and place a new order separately.

European Union 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. The item must meet the same condition and packaging requirements as outlined in our general return policy.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact elizabeth@elsfineart.com.